IndyGo Mobility 4.3.7

IndyGo's Open Door service offers a robust solution for managing paratransit trips, catering to the needs of users who require flexible transportation options.

• Flexibility to Manage Paratransit Trips:
  • Users can conveniently view both upcoming and completed trips.
  • Trip cancellations are straightforward, provided they are made at least 90 minutes before the scheduled pick-up window.
  • The service allows for reservations to be made during regular Open Door reservation hours, specifically 1 to 3 days in advance.
  • In instances where the requested time is unavailable, users will receive assistance through customer service.
  • If an address is not found in the database, customer service support is readily accessible.
• Convenient Trip Details View:
  • Passengers benefit from timely notifications, which include accurate vehicle estimated times of arrival (ETAs).
• Simple Mobile Interface:
  • The platform provides 24/7 access to account profiles, settings, and scheduled trip information, enhancing user convenience.